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FOR TEXAS STUDENTS ONLY: Grievances A student wishing to file a grievance should follow the five steps listed below: 1. Address and resolve the dispute with the person involved through discussion. A student with a grievance or complaint needs to raise concerns as soon as possible in order to assure that a settlement is made in a timely fashion. If the dispute cannot be resolved at this level, students are encouraged to address the issue verbally with the instructor. 2. If the dispute cannot be resolved through addressing the instructor, the student may appeal in writing to Student Affairs. The written complaint must be submitted within seven (7) calendar days of the incident or notification of termination. The appeal document should include a description of the disputed items, the date or dates when the issue arose, the reason why the student is appealing the decision and the steps the student has taken to resolve to dispute to date. When submitting an appeal, the student should include as much factual evidence as possible. 3. If the dispute has still not been resolved or if the student is unsatisfied with the response from Student Affairs, the student may file the appeal to the Manager of Student Affairs. This appeal must also be in writing and must be received in the corporate office (300 E Highland Mall Blvd Suite 315 Austin, TX 78752) within seven (7) calendar days of the response from Student Affairs. The Manager of Student Affairs will conduct his/her own investigation of the issue and will respond to the student within seven (7) calendar days of receiving the escalated complaint. All decisions will be provided in writing. 4. If the dispute remains unresolved after evaluation by the Manager of Student Affairs, the student should address his/her concerns by directing them to the appropriate State Licensing Authority. The title and address of the state licensing authority is: Texas Workforce Commission Career Schools and Colleges 101 East 15th Street, Room 226T Austin, TX 78778-0001 P: (512) 936-3100 www.texasworkforce.org/careerschoolstudents For this policy and more please refer to your center's student catalog.

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